InDental Practice
InDental Group

Cookie and Privacy Policy


This cookie and privacy policy sets out how InDental Practice Limited aims to meet the requirements of the General Data Protection Regulation (GDPR – Data Protection Act 2018). Updated: 24th May 2018


InDental Practice Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

InDental Practice Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Data Controller

The InDental Practice Limited Data Controller can be contacted at our practice address or by telephone. We will assist with any questions that you have concerning the protection of your personal data.

Your Healthcare Records

InDental Practice Limited is Registered with the Care Quality Commission (CQC – www.cqc.org.uk) and we also comply with the CQC policy for Patient Records patients records held both offline and online.

What we collect

On contacting InDental Practice Limited either via our website, phone, email or in person you will be asked to provide personal information when joining the practice. The reason for us requesting and processing this information is to provide optimal dental healthcare to you.

We may collect the following information:
  • Name and job title
  • Contact information including email address and telephone number
  • Demographic information such as postcode, preferences and interests
  • Information relevant to your personal healthcare request or consideration
  • Other information related to surveys and/or offers
What we do with the information we collect

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Consent to collect & store your personal data: In order to submit website forms containing personal data you are requested to opt-in in order to provide your consent.
  • Consent to personal data for marketing: Whenever you are asked to fill in a form on the website, you have the option to opt-in whether you consent for your personal data to be collected for marketing communications.
  • Your right to be removed/forgotten: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using our online form.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you. If you would like a copy of the information held on you please contact InDental Practice Limited directly: InDental Practice Limited, Fewster Square, Felling, Gateshead. NE10 8XQ.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Your Individual Rights

You have the following rights in regard to the data that we collect and store:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling
  • Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller or Data Protection Officer.
Security

We are committed to ensuring that your information is secure.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Complaints

If you are unhappy with our response regarding your personal data then please do contact the Information Commissioner’s Office (ICO – https://ico.org.uk/) who are available to chat ‘live’ (https://ico.org.uk/global/contact-us/live-chat/) or you may telephone them on 0303 123 1113.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.

What’s a cookie

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyze traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies
  • We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
  • Cookies are either Session Cookies (Session Cookies are only stored on your computer during your web session and are automatically deleted when you close your browser, they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer) or Persistent Cookies (A Persistent Cookies a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.)
  • Cookies can also be categorised as either Strictly Necessary Cookies (Strictly Necessary Cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet), Performance cookies (Performance Cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular) and/or Functionality Cookies (Functional Cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised).

Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

If you continue to use the website you agree to us using cookies. Please change your browser settings if you wish not to use cookies.

Web browser setting

You can change your web browser cookie setting using the below links:

Cookie Control & Opt-Out
  • Google Ads browser management: You can control the information Google uses to show you ads: Opt-out of Google Ads.
  • Google DoubleClick: Used to measure the effectiveness of its online marketing campaigns. Opt-out of DoubleClick cookies.
  • Google Analytics: Google Analytics helps us measure how users interact with our website content and records information about interaction with our webpage and ‘remembers’ what a user has done on previous pages or how they have interacted with the website. Google’s privacy policy can be found here: Google Analytics opt-out browser add-on.
  • Bing / Microsoft: You are able to change your preferences so that you’d rather not see these kinds of ads from Microsoft: http://choice.microsoft.com/.